Support

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Z-City provides full operation and maintenance for New and Existing Facilities by providing onsite technical teams. The onsite teams are always backed up with a back office experienced team who are ready to provide a second level of support whenever needed.

Z-City provides resident engineers for mission critical application projects in various cities and with various experience. The teams are well trained to perform Preventive maintenance, Corrective Maintenance, and treat emergency cases while keeping things running in the facility, in addition to regular checkup reports and recommending and executing any necessary modifications or upgrades on the facility

SLA AND SUPPORT SERVICES

Z-City provides various levels of SLA contract that meet different client requirements from normal operation to mission critical operation. We provide 6 level of SLA as following:

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